Refund Policy

1. Scope

This policy explains how refunds and cancellations are handled for VULA subscriptions and paid add-ons.

2. Annual subscription refunds

New annual subscriptions are eligible for a full refund if requested within 14 calendar days of the first payment. After 14 days, annual subscription payments are non-refundable.

3. Add-on services

One-time add-ons (including WhatsApp invite services and Live Photo Wall add-ons) are refundable only if the service has not started yet. Once delivery has started, these add-ons are non-refundable.

4. Duplicate or incorrect charges

If you were charged more than once for the same order, or charged an incorrect amount, we will review and issue the appropriate refund.

5. Cancellation

You can cancel renewal at any time. Cancellation stops future billing and your current paid period remains active until it ends. No prorated refunds are provided for unused time.

6. How to request a refund

• Email support@vula.app from the account email address.

• Include your organization name and transaction date.

• Describe the issue (for example: duplicate charge or first-payment refund request).

7. Processing time

Approved refunds are processed to the original payment method. Processing times depend on your payment provider and card issuer.